Welcome to VECINTI. These terms cover the VECINTI website and apps, the business dashboard, and everything that comes with them (together, "VECINTI"). By creating an account or using VECINTI you agree to these terms. If you run a business on VECINTI, the sections for businesses apply to you as well.
If you don't agree, please don't use VECINTI.
1. Accounts
You need an account to book most services or to run a business on VECINTI. You're responsible for what happens under your account and for keeping your sign-in details safe.
You must be at least 16 to create a customer account, and 18 to run a business. If you sign up for a business, you confirm you're allowed to accept these terms for it.
2. Bookings
When you book through VECINTI, your agreement for the service is with the business, not with VECINTI. The business sets its prices, availability, and cancellation and refund policy, and it provides the service. VECINTI provides the booking tools and isn't a party to that agreement.
3. Paying for a booking
When you pay online, you pay the business directly. The payment goes to the business's own Stripe account and is processed by Stripe. VECINTI never sees or stores your full card number.
VECINTI booking fee. If the business is on the Free plan, a VECINTI booking fee of 1% of the amount you pay online, up to $2 per payment, is added to your total. It's shown before you pay. There's no booking fee when the business is on Pro, and none on anything you pay at the venue.
Refunds. Refunds follow the business's policy shown when you book, and the business issues them to your original payment method. A refund includes the matching part of the VECINTI booking fee, so a full refund returns everything you paid.
Disputes. If something goes wrong with a payment, contact the business first. If you dispute a charge with your bank, the business and Stripe handle it under Stripe's rules.
4. For businesses: getting paid
Payment processing for businesses on VECINTI is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By connecting Stripe or continuing to take payments on VECINTI, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of VECINTI enabling payments through Stripe, you agree to give VECINTI accurate and complete information about you and your business, and you authorize VECINTI to share it, and transaction information about your use of Stripe's payment services, with Stripe.
You're the seller. Customers pay your Stripe account directly. You're responsible for your services, prices, taxes, refunds, and customer service.
Stripe's fees. Stripe charges its processing fees, and its fees for disputes, to your Stripe account. Stripe sets these fees, not VECINTI.
VECINTI booking fee. On the Free plan, customers who pay online pay a VECINTI booking fee of 1% of the amount paid online, up to $2 per payment. Stripe takes it from the payment for VECINTI, and you keep the full price you set. On Pro there's no booking fee.
Refunds. Refunds you issue come out of your Stripe balance. When you refund a booking, VECINTI returns its booking fee for the refunded amount to your Stripe account, so you never pay VECINTI's fee yourself.
Disputes. If a customer disputes a payment, Stripe handles it on your account under your Stripe agreement. The disputed amount and Stripe's dispute fee are taken from your balance while it's reviewed, and you respond with evidence in Stripe before the deadline. VECINTI shows open disputes and their deadlines in your dashboard. If you lose a dispute, VECINTI returns its booking fee for the disputed amount to your Stripe account.
Payouts. Stripe pays your balance out to your bank on Stripe's schedule. VECINTI doesn't hold your money and can't guarantee when a payout arrives. If your Stripe balance goes negative, Stripe may recover the shortfall under your Stripe agreement. VECINTI never debits your bank account or charges your card for refunds or disputes.
5. For businesses: plans and billing
The Free plan costs nothing. Pro is a paid subscription, billed monthly or yearly in advance. Its price depends on your team size (everyone who signs in counts, you included) and on any extra locations. Current prices are on our pricing page.
Free trial. You can try Pro free for 30 days, once per business. A card is required to start. Unless you cancel before the trial ends, Pro then renews at your team's price.
Renewal and cancellation. Pro renews automatically until you cancel. You can cancel any time from Billing in your dashboard, and Pro stays active until the end of the period you've paid for. We don't refund partial periods, except where the law requires it.
Changes to your plan. Adding people or locations takes effect right away and is prorated. A smaller team size starts at your next billing date. Included text credits reset each month, and credit packs you buy are described when you buy them.
Price changes. We'll give you at least 30 days' notice before a new price applies to you.
6. Your listing
If you list a business, you're responsible for the accuracy of your listing, for honoring confirmed bookings, and for complying with local laws, including tax obligations and any required licenses.
VECINTI may remove listings that break these terms or that receive a pattern of credible complaints.
7. Acceptable use
Don't use VECINTI to harass others, scrape data, avoid VECINTI's fees, or do anything illegal. We may suspend accounts that abuse VECINTI.
8. Disclaimers
VECINTI is provided "as is" without warranties of any kind. We're not responsible for the quality, safety, or legality of the services businesses provide, but we work to keep VECINTI trustworthy.
9. Termination
You can stop using VECINTI any time. We can suspend or end your access if you break these terms. Sections that should survive termination (fees owed, disputes, limits of liability) do.
10. Changes to these terms
We'll post updates to these terms here. If a change is material, we'll tell you by email or in VECINTI before it takes effect. If you keep using VECINTI after a change takes effect, you accept the updated terms.
11. Contact
Questions about these terms? Write to hello@vecinti.com.